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Product Support Representative Job Opportunity Available

by Vince Outlaw

  • October 31st, 2017 / 
  • Announcements

Westcoat Specialty Coating Systems Product Support Representative is a full-time, inside sales and customer service position.  You will be working alongside our corporate leadership in our contemporary San Diego headquarters, with easy access to South Park and Downtown neighborhoods.

We are looking for an organized, enthusiastic individual to join our growing team.  You will be working with new and existing customers by using a consultative sales approach to educate construction industry leaders on how to best use Westcoat Specialty Coating Systems to enhance their clients’ environments.  This position relies heavily on constantly providing world-class customer service and technical support for our devoted customer base. 

$14 – $17/hour, based on experience 

Responsibilities:

  • Understanding and serving customer needs and requirements – in person, over the phone, and via email.
  • Build rapport by providing information and responsive explanations.
  • Assist Sales Team by maintaining and expanding database of prospects.
  • Support business development by routing qualified opportunities to appropriate sales executive for further development and closure.
  • Maintain a clean environment.
  • Other duties as assigned.

Required Skills:

  • College degree (or working toward a degree) in Business, Communications or related field
  • Strong written and verbal communication skills, including exceptional telephone etiquette
  • Strong phone presence and ability to handle high call volume
  • Keyboarding / data entry
  • Organization with strong attention to detail
  • Willingness to learn

Experience:

  • 3 years customer service
  • Proficient with Office 365
  • Database management

Bonus:

  • Sales experience
  • Knowledge of construction trades
  • Logistics

Westcoat Specialty Coating Systems provides its dedicated employees with competitive compensation including 75% health benefit premium coverage and 3% matching Vanguard IRA.  Our healthy workplace includes weekly YOGA, and a fully stocked kitchen offering organic snacks and locally roasted coffee daily.  Learn about our vibrant organization through “Those Who Know, Know Westcoat” video presentation below.

Contact:

Laurel Pollard, Office Manager, Westcoat Specialty Coating Systems
Laurel.Pollard@Westcoat.com

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